Frequently Asked Questions  

My order is wrong. What should I do?

We strive to make your shopping experience at XO by Kamiah Adams a delightful and memorable one. If your order is incomplete, please email us at xobykamiah@gmail.com with the order number and the related details immediately! We will investigate right away and resolve the situation.

Can I use more than one discount when placing my order?

Unfortunately, you cannot combine promotional offers on our site. That means you can only use a promo voucher on one full order. To use your code, simply type or paste it into the "Promo Code" box during checkout.

Need it in a hurry? 

 

We offer accelerated overnight shipping.*

*It may take 1-2 business days to process order in the warehouse.

How do I track my order?

As soon as your order has shipped, we will send you an email confirmation. You can track your order online, or call us at 877.476.XOXO. Please note it can take 24 to 48 hours after your order ships for tracking information to become available.

Do you ship to P.O. Boxes?

No. We do not ship to P.O. Boxes. UPS and other major shipping companies do not deliver to P.O. Boxes.

Do you ship to Canada or internationally? 

YES!! We are SO excited to announce that we now ship WORLDWIDE!!!

What is your return Policy? 

We want you to enjoy your hair and we know you will! However if something was to happen, contact us and we will do our best to accommodate you. We DO NOT ISSUE REFUNDS UNDER ANY CIRCUMSTANCES. 

 How long does it take to receive my order? 

Hair orders takes 2 to 3 business days to process depending on the order (excludes custom items i.e.. wigs, clip ins, ponytails). Once processed, your order will reach you within approximately 2-3 days you depending upon your location.

(This does not include HOLIDAYS OR WEEKENDS). You will receive your tracking You will receive an order confirmation upon submitting your order. You will also receive a shipment notification email/text/call also once your order has shipped.