We are committed to insuring you are happy with your purchase. Your order will be processed and shipped within 48 hours of payment. Our standard shipping will take 2-3 business days to deliver on the East Coast and 4-6 days on the West Coast. We require a signature confirmation to ensure your order arrives at the correct destination. If you are out of time and need your hair tomorrow, we got you covered! We offer an Express service so you can keep your appointment. Orders must be placed by 12:30 EST to ship out same day. Please contact us! No shipping on weekends and Holidays.
If you received your order and want to make a change please email us at firstname.lastname@example.org. When shipping back your item please include your order number and the details of the exchange. We strongly recommend you include insurance in case of any carrier issues.
Please note we only offer store credit for orders that have been processed and shipped. In order to receive credit for your exchange the hair must be in the same condition as when you received it. For more information please email us!
To return your product, you should mail your product to:
XO BY KAMIAH ADAMS
8300 Greensboro Dr
MCLEAN Virginia US 22102
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.